Computer-based training vs. field training: which is best?
In the last 10 years, there’s been a huge shift away from field training with live instructors to computer-based training.
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Author: Sandra Elam
KB article: Scam alert! Boss asks you to send money or gift cards
Category: Cybersecurity Audience: All employees Beware of texts or emails from your boss asking you to send money or gift
Read MoreKB article: Publish content in the knowledge base
Category: Knowledge Management Audience: Customer Success, Engineering, Marketing, Product, Project, Sales, and Support teams Follow these steps if you have
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Launch a professional website for under $1000
You’ve seen those awful, homemade websites with yellow type on royal blue backgrounds, right? When I see a website with
Read MoreKB article: Post a playbook
Category: Knowledge Management Audience: Knowledge Manager, Project Managers Follow these steps to assemble and post an Excel playbook documenting a
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Writing procedures: best practices
I once wrote a 16-page procedure describing how to start and shut down a video capture system consisting of multiple
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Why technical writers need graphic designers
We’ve all seen the sorry results when a non-artistic person tries to design a logo, website banner, or book cover.
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What should you major in?
Which college major is most useful if you want to become a technical writer? You might think that the logical
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How to get a job with no experience
I wrote my first book of (wretched) poetry when I was 10 years old and I’ve wanted to be a
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Before/After: Maintenance plan
This is an excerpt from a Maintenance Plan written for a government client. The original writer was fired. Before (in
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