User guides
For these user guides, my tasks included research, design, writing, editing, formatting, and publishing. Samples do not contain any proprietary
Read More
Technical Samples
Samples are excerpts from user guides, knowledge base articles, and other materials I wrote. They do not contain any proprietary information.
KB article: Scam alert! Boss asks you to send money or gift cards
Category: Cybersecurity Audience: All employees Beware of texts or emails from your boss asking you to send money or gift
Read MoreKB article: Publish content in the knowledge base
Category: Knowledge Management Audience: Customer Success, Engineering, Marketing, Product, Project, Sales, and Support teams Follow these steps if you have
Read MoreKB article: Post a playbook
Category: Knowledge Management Audience: Knowledge Manager, Project Managers Follow these steps to assemble and post an Excel playbook documenting a
Read More
Before/After: Maintenance plan
This is an excerpt from a Maintenance Plan written for a government client. The original writer was fired. Before (in
Read More
Before/After: Letter of recommendation
This letter of recommendation was written by a supervisor for an employee, Ms. McRae. Usage mistakes are shown in red.
Read More